Mastering Microsoft Dynamics 365
Unleash the power of customer engagement with Microsoft Dynamics 365 Center of Excellence (CoE)
WaferWire's expertise: Building your Customer Engagement CoE
WaferWire is committed to assisting organizations like yours in establishing a robust Customer Engagement CoE. We provide a structured approach, leveraging the capabilities of Dynamics 365 to resolve your challenges effectively. Our process includes:
Excel in customer engagement with Microsoft Dynamic 365 Center of Excellence (CoE) strategy
Foster strong customer relationships and elevate experiences with Microsoft Dynamics 365 Center of Excellence (CoE). CoE will empower your organization to:
- Streamline customer interactions for consistent, high-quality service.
- Deliver personalized experiences based on preferences and behavior
- Utilize data insights for trend identification and service improvement
- Enable data-driven decision-making for better choices
- Boost productivity by optimizing workflows and eliminating manual tasks
- Enhance efficiency to operate at the highest level for growth
- Remain agile and responsive to market changes
- Embrace innovative technologies and stay ahead of the competition
- Capitalize on new opportunities and drive organizational success
Understanding the challenges: Dynamics 365 in customer engagement
Implementing Dynamics 365 for customer engagement is a substantial step towards improving customer relationships and experiences. However, organizations like yours may encounter various challenges in this journey.
Complex integration
Integrate Dynamics 365: manage communication, preserve data integrity
Data management
Consolidate diverse data for effective customer engagement.
User adoption
Ensure team buy-in for Dynamics 365 with effective training and change management.
Customization
Customize Dynamics 365 for your needs but avoid overdoing it to prevent complexities.
Process & workflow management
Balance process replication complexities with missed opportunities for simplification.
Project management
Efficient project management is key in complex, time-sensitive, cross-functional scenarios.
Complex integration
Integrate Dynamics 365: manage communication, preserve data integrity
Data management
Consolidate diverse data for effective customer engagement.
User adoption
Ensure team buy-in for Dynamics 365 with effective training and change management.
Customization
Customize Dynamics 365 for your needs but avoid overdoing it to prevent complexities.
Process & workflow management
Balance process replication complexities with missed opportunities for simplification.
Project management
Efficient project management is key in complex, time-sensitive, cross-functional scenarios.
Our Services
Discover our comprehensive CoE services for excellence in Dynamics 365.
- Intelligent program management office
- Planning, execution & implementation
- Change Management
- User Training
- Agile/SAFE/Waterfall/Prototype development
- Systems, Process Analysis and Advisory Services
- Factory model(templates)
- Design & solution development
- Upgrade & support
- Lift & shift migration
- On-premises, re-design, and migrate to the cloud.
- Field service support
- Contact center automation – Sales to Customer service
- AI-based operational automation – After sales service
- MS Dynamics 365 + SFDC Hybrid
Consulting
- Intelligent program management office
- Planning, execution & implementation
- Change Management
- User Training
- Agile/SAFE/Waterfall/Prototype development
- Systems, Process Analysis and Advisory Services
Implementation Solution
- Factory model(templates)
- Design & solution development
- Upgrade & support
- Lift & shift migration
- On-premises, re-design, and migrate to the cloud.
- Field service support
Solution technology offerings
- Contact center automation – Sales to Customer service
- AI-based operational automation – After sales service
- MS Dynamics 365 + SFDC Hybrid
WaferWire's expertise: Building your Customer Engagement CoE
WaferWire is committed to assisting organizations like yours in establishing a robust Customer Engagement CoE. We provide a structured approach, leveraging the capabilities of Dynamics 365 to resolve your challenges effectively. Our process includes:
Excel in customer engagement with Microsoft Dynamic 365 Center of Excellence (CoE) strategy
Foster strong customer relationships and elevate experiences with Microsoft Dynamics 365 Center of Excellence (CoE). CoE will empower your organization to:
- Streamline customer interactions for consistent, high-quality service.
- Deliver personalized experiences based on preferences and behavior
- Utilize data insights for trend identification and service improvement
- Enable data-driven decision-making for better choices
- Boost productivity by optimizing workflows and eliminating manual tasks
- Enhance efficiency to operate at the highest level for growth
- Remain agile and responsive to market changes
- Embrace innovative technologies and stay ahead of the competition
- Capitalize on new opportunities and drive organizational success
Understanding the challenges: Dynamics 365 in customer engagement
Implementing Dynamics 365 for customer engagement is a substantial step towards improving customer relationships and experiences. However, organizations like yours may encounter various challenges in this journey.
Complex integration
Integrate Dynamics 365: manage communication, preserve data integrity
Data management
Consolidate diverse data for effective customer engagement.
User adoption
Ensure team buy-in for Dynamics 365 with effective training and change management.
Customization
Customize Dynamics 365 for your needs but avoid overdoing it to prevent complexities.
Process & workflow management
Balance process replication complexities with missed opportunities for simplification.
Project management
Efficient project management is key in complex, time-sensitive, cross-functional scenarios.
Complex integration
Integrate Dynamics 365: manage communication, preserve data integrity
Data management
Consolidate diverse data for effective customer engagement.
User adoption
Ensure team buy-in for Dynamics 365 with effective training and change management.
Customization
Customize Dynamics 365 for your needs but avoid overdoing it to prevent complexities.
Process & workflow management
Balance process replication complexities with missed opportunities for simplification.
Project management
Efficient project management is key in complex, time-sensitive, cross-functional scenarios.
Our Services
Discover our comprehensive CoE services for excellence in Dynamics 365.
- Intelligent program management office
- Planning, execution & implementation
- Change Management
- User Training
- Agile/SAFE/Waterfall/Prototype development
- Systems, Process Analysis and Advisory Services
- Factory model(templates)
- Design & solution development
- Upgrade & support
- Lift & shift migration
- On-premises, re-design, and migrate to the cloud.
- Field service support
- Contact center automation – Sales to Customer service
- AI-based operational automation – After sales service
- MS Dynamics 365 + SFDC Hybrid
Consulting
- Intelligent program management office
- Planning, execution & implementation
- Change Management
- User Training
- Agile/SAFE/Waterfall/Prototype development
- Systems, Process Analysis and Advisory Services
Implementation Solution
- Factory model(templates)
- Design & solution development
- Upgrade & support
- Lift & shift migration
- On-premises, re-design, and migrate to the cloud.
- Field service support
Solution technology offerings
- Contact center automation – Sales to Customer service
- AI-based operational automation – After sales service
- MS Dynamics 365 + SFDC Hybrid
Ready to unlock the full potential of your customer engagement strategy with our Dynamics 365 Center of Excellence services? Contact us today for a personalized consultation.
WaferWire’s Promise to Excellence
Industries
We offer our comprehensive CoE services in the following domains:
Hospitality
Healthcare
Banking & Finance
Energy & Utilities
Hi-Tech
Manufacturing
Retail
NGO
Our MS Dynamics 365 Experts
Vikram Bhaskar
Practice Director
Vikram is senior technical program manager who’s driving Microsoft Dynamics D365 project…
Bheempati Vinod
Dynamics CE Consultant
With over 5 years of dedicated experience in Dynamics CRM 2016 and D365,…